I would like to send a huge, massive THANK YOU MESSAGE and compliments to Francesca, who worked in the Letting Team at Alan Francis (now Leaders)! Francesca has
been truly responsive and supportive in helping out to manage the property I let through this estate agent!
About 2 years ago, the property underwent a subsidence issue which involved the home insurance to send 3 specialists to conduct Geotechnical survey, Drainage Investigation, and Arboricultural survey to find the root causes. Eventually root causes found and issues being rectified with a "Repair Certificate issued by the home insurance company". The whole process was about 18 months long, from issues being reported until issues being resolved!
Francesca has been so Amazing! She diligently liaised between tenants, those surveryors, builders' team and myself to have this major issue and big job completed! I couldn't even count how many phone calls and emails we exchanged in resolving this whole complicated case!
I should have sent this "Thank You Message" months ago, but due to business, just managed to do so! Again, "Thank you!", Francesca! And my gratitude extend to the excellent letting team too, for those who have been so supportive and helpful, such as Jacob who many times very quickly answered my phone calls, passed on information timely and helped me with information I required. BIG THANK YOU to you all!